The Guardian on Google’s ‘white-collar sweatshop’

The Guardian’s Julia Carrie Wong continues to stand up for the hidden tech working class, with a revealing piece about the contractors being used to power Google’s AI. She writes:

“It’s smoke and mirrors if anything,” said a current Google employee who, as with the others quoted in this story, spoke on condition of anonymity because they were not authorized to speak to the press. “Artificial intelligence is not that artificial; it’s human beings that are doing the work.”

There’s a name for this: Ghost Work. I’m just working my way through a (so far) terrific book about it.