Scooter software glitch suddenly slams on the brakes

Scooter company Lime has admitted it is investigating a rather troubling issue in which riders are thrown off their scooters. While it looks into it, it has suspended its service in Switzerland.

According to TechCrunch’s Ingrid Lunden (who I met finally this week, after more than a year chatting over the airwaves at various points), a software reboot is causing the scooter’s “theft prevention” measures to kick in. In other words: it slams on the brakes:

The cessation of service comes after reports over the past several months detailed how users have been injured after their Lime scooters stopped abruptly. In November, a doctor broke his elbow after the speedometer on his vehicle failed, the brakes kicked in, and he was thrown into the air. (Fortunately, this happened in front of the hospital, where he also worked.)

Another rider dislocated his shoulder after falling over his Lime scooter’s handle bars when travelling at about 25 km/h (about 15 mph). A third suffered cuts and bruises in a similar incident to the other two: abrupt braking while travelling.